Shipping Policy | OrganizeMyDrawer.com

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Shipping Policy

 

When Will I Receive My Items?

Build Time

We typically build your custom organizers within 3-5 business days from the day of order placement. During unusual periods of high demand, it might take a few days longer. We also offer Prioirty Processing at checkout if you need your items in a hurry (additional fee reqd.)

Ship Time

We ship your custom organizers from Tennessee. Ground shipping is the most economical and usually takes 2-5 days after your order is complete. The delay is based on your location from Tennessee. Need it faster? We also offer 1-3 day options during checkout.

All Orders Include Free Economy Shipping to the Lower 48 States!

AK, HI and INTL: our shipping rates are calculated at checkout based on order size, weight, and delivery address.

Shipping Information

YOUR DRAWERS CAN BE BIG AND THAT MEANS OUR BOXES ARE BIG! BUT WE PASS ON OUR SHIPPING DISCOUNTS TO OUR CUSTOMERS!

Shipping big boxes isn't cheap.  The new dimensional weight calculation (LxWxD)/139 means our boxes "weigh" more than before, and cost more to ship.  A recent example demonstrating our discounts for an order requiring a single 10lb. 34"x24"x8" box cost a retail customer in Orlando, FL paying UPS directly $70.25, but with our discount rates we only charged $28.80 for that same order, saving >55%!

SHIPPING PROGRAM & RATES  ->

Economy, FedEx and UPS shipping

We offer free Economy Shipping in addition to upgraded Fed Ex services to ship our products to the 50 United States, Canada and Mexico.  These shipments are trackable and include basic insurance coverage provided by the carriers.  We do NOT require signature on orders under $1,000. We deliver to home and business addresses.  We do not currently deliver to PO boxes or FPO/APO addresses.  We do not currently deliver to US territories. B2B Customers should coordinate directly with inside sales for alternate shipping methods on pallet-sized orders (contact: info@organizemydrawer.com).

We ship from our manufacturing site in the Knoxville, TN area. Typically, we build your organizer within 5-10 business days and then ship immediately after.  Shipping usually takes 3-7 days from our location. You will receive an email from us with shipping information and tracking #'s when you order. If you do not, contact us with your order details and we'll get you a tracking number. You can also find the status of your order and a tracking number link on your MY ACCOUNT>ORDERS page.

All orders over $400 REQUIRE SIGNATURE at delivery to help prevent the recent uptick in package theft. We are not responsible for stolen packages, so please do not leave deliveries unattended. 

 

Cost of shipping is determined by the order package requirements (size and weight) as well as the delivery location.  

Canada/Mexico customers must pay any addtl. duty and taxes. We use carrier broker services when shipping to Canada/Mexico.

Contact info@organizemydrawer.com before ordering for more info about volume shipping methods and charges if you are a business or reseller.

*Additional fees may apply due to delivery restrictions or obstructions, over-size freight charges, travel restrictions, narrow driveways, gated communities, etc.  These charges will be handled separately from your ecommerce order by OrganizeMyDrawer sales representatives.

DAMAGES? - TAKE PHOTOS AND SAVE PACKING MATERIALS

We certainly don't want your organizer to break during shipping, so we wrap each organizer individually and place corrugated cushioning in between each item.  We then place 2" polyethylene foam corner protectors and bubble wrap in 44 ECT corrugated boxes to cushion the voids as necessary.  However, occasionally items get damaged during transit. If that happens, submit your damage/lost claim here: DAMAGED/LOST ITEMS CLAIM with your order details and photos of the damaged organizer and packaging so that we can file a claim.  You should also maintain all of the original packaging and the damaged item for 5-7 days in the event the carrier requires a physical item inspection.  We will send you an exact replacement at no cost if the damage was incurred during transit.  We reserve the right to refuse replacing damaged/missing products that are not reported within 30 days of receipt.

FedEx GROUND SHIPPING TIME USA (BUSINESS DAYS from TENNESSEE)