Support | OrganizeMyDrawer.com

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Organize My Drawer

7265 S Revere Pkwy, Unit 901, Centennial, CO 80112

(720) 545-2429

info@organizemydrawer.com

Hours of Operation

Monday - Thursday - 8:00 AM(MT) - 5:00PM(MT)

Friday - Sunday - CLOSED

Organize My Drawer will be CLOSED on the following Holidays: New Year's Day, Memorial Day, Independance Day, Labor Day, Thankgiving Day, Veterans Day, Christmas Day & Day After.

Support

Need help? View support topics below.

Design Tool Help

Need help with the design tool? Watch our tutorials to help you get started!

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How To Measure

Not sure how to measure? Read our guide before you get started.

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FAQs

View our FAQ section for answers to common questions.

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Special Assistance

Need special assistance? Click the link below to fill out our Special Assistance Form.

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Return Policy

Click the link below to review our return policy.

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Shipping Info

Question about shipping? Learn more by clicking the link below.

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FAQs

 

Questions About Shipping & Handling

When Will I Receive My Order?

Build Time

We typically build your custom organizers within 5-10 business days from the day of order placement. During unusual periods of high demand, it might take a few days longer. We also offer Prioirty Processing at checkout if you need your items in a hurry (additional fee reqd.)

Ship Time

We ship your custom organizers from Colorado. Ground shipping is the most economical and usually takes 1-5 business days after your order is complete. The delay is based on your location from Colorado. Need it faster? We also offer 1-3 day options during checkout.

Do you offer FREE shipping?

We do now! Yes! We now offer free FedEx Ground shipping to the lower 48 states in the US on all orders.

What is your turn-around time?

We do our very best to complete custom orders within 5-10 business days after the date of purchase (3-7 business days is common).  Your build time is based on the current order backlog, priority processing orders, and the quantity/complexity of your order. Priority Processing services are available at checkout for an additional fee which will place your order ahead of other regular orders. See the below Shipping & Handling details to view a FedEx/UPS shipping time map from Denver, CO.

Shipping and Handling Information

Please refer to our SHIPPING & HANDLING POLICY for details.

I received my items but they were damaged/lost during shipping, what now?

No worries! Please submit your damage/lost claim here: DAMAGED/LOST ITEMS CLAIM

What is Priority Processing?

In a rush? Need your items faster than usual? Priority processing will jump your order ahead of regular orders in the production line. Typically 1-3 days faster turnaround than normal processing.

Does Priority Processing include Faster Shipping?

No, shipping times are determined by the shipping service you select at checkout and the distance your location is from our facility.

How Fast is Priority Processing?

Pretty darn quick! While we don't promise a completion date, we certainly do our very best to rush your order through production. Quite often, small priority orders that are placed in the morning are finished as early as one day!

 

Do You Accept Returns?

30-DAY GUARANTEE

We believe in our product and want you to be totally pleased with your organizer(s).  

Within 30 days of your purchase date, we accept returns/refunds on any defective or items damaged during shipment*.

Nervous about your measuring or designing skills? Well, don't be!  We now offer Design Protection during checkout to cover any "ooops" moments. Additional fee required based on protection coverage desired.

Read Our Full Returns Policy

 

Design Protection

What is Design Protection?

Please refer to our DESIGN PROTECTION POLICY for details

How do I file a Design Protection claim?

It's easy. Submit this form: DESIGN PROTECTION CLAIM to begin the process.

 

Payment & Pricing Information

How much does an organizer cost?

Our organizers are priced based on each unique, custom design.  We calculate the cost required to build your organizer based on the dimensions and quantity of compartments in your design.

A typical custom organizer costs between $60 - $100.  Smaller organizers cost $35-$50 and larger, more complicated organizers (i.e. 39" x 24" x6") can cost $175+

Custom liners are currently priced based on dimensions, design complexity and material selected.

Here are some pricing comparisons:

  • An organizer with eight compartments will cost more than the same design with two compartments
  • An organizer with 3" walls will cost more than the same design with 1" walls
  • A large organizer will cost more than a small organizer
  • A small organizer with eight compartments may cost similarly as a larger organizer with only two compartments
  • An organizer with a liner will cost more than one without

Reducing the quantity of compartments and lowering the wall height are simple methods to control the cost of organizers.

If you are cost comparing our products, please consider that these are custom made to your specs, using custom developed software and modern manufacturing equipment.

What methods of payment are acceptable?  Is it secure?

Currently, we accept all major credit cards: Visa®, MasterCard®, American Express®, Discover®, Diner's Club, JCB processed through secure, encrypted technology.  We also accept valid Organize My Drawer gift cards as payment. We own an SSL SHA-2 certificate issued by GoDaddy Inc. as evidenced by the LOCK or GREEN text in the URL field of your browser.

We do not store your CC information on our servers or computers, the information is remotely handled by a third party credit card merchant account system, Authorize.net.

How will the payment show up on my Credit Card statement?

Your payment may show "Ducktronix LLC" or "Ducktronix LLC DBA OrganizeMyDrawer.com".  Ducktronix LLC is our parent, holdings company.

How do I purchase a gift card? What type are they?

To purchase gift cards click here.  You may choose either 1) a physical plastic gift card that will be mailed to your specified recipient or 2) an eCard electronic code that is emailed to your specified recipient.

How can I check the balance on a gift card? How do I redeem the gift card?

Click CHECK GIFT CARD BALANCE to enter your gift card code and view the remaining balance. Redeem the gift card by entering a valid code during checkout when prompted. Multiple cards may be used and any unused balance will remain on the last card entered.

When does a gift card expire?

Gift cards are valid for one year from the date of purchase.  Promotional gift cards may expire sooner, and expiration dates will be provided when codes are issued.  They are not refundable or returnable except where required by law. GIFT CARD POLICY

 

Referral Program

What is the Referral Program?

When you send your unique link to a friend via email, text, napkin, etc., they will receive a $5 cash discount off their first order, thanks to you!  When each of your referrals create an account and make an initial order, you will eceive a $10 referral cash discount reward! Win-Win!

Where do my Referral Program discounts show?

Any cash discounts you have earned as a referrer, or as a referral, will be shown on your MY ACCOUNT page, near the top.  Immediately above the unique referral link. If you have no balance, the field will be blank.

When do Referral discounts get apllied?

Any balance owed from the referral program will be applied on your very next order.  You will see the cash discount appear after entering shipping information, i.e. Order Review page.