HOURS OF OPERATION
We are open Monday through Thursday, 8:00 AM to 4:00 PM Mountain Time. We are CLOSED FRI-SUN.
We observe the following Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and after, Veterans Day, Christmas Day & day after.
QUESTIONS ABOUT USING OUR DESIGN TOOL
Is it easy?
We sure think so! We've worked diligently to design an intuitive design tool that is easier than most art programs. We're always looking for ways to improve our site, so please Contact us with your ideas or to report software bugs.
How much time does it take to design a drawer organizer?
You can design an organizer in under five minutes if you have your inside drawer dimensions and your ideas at the ready.
Five easy steps:
- Enter the desired organizer dimensions and select "Apply"
- Add, Move, and Edit your compartment divider walls (horizontal/vertical lines)
- Preview your design
- Give your project a title and save it
- Select "Add To Cart" to add it to your cart and checkout
How do I measure my drawer so the organizer fits correctly?
This is the most critical step in designing your organizer and it's very important to us that your design actually fits into your drawer.
The two most common mistakes folks make are:
- Entering the actual interior drawer dimensions and not leaving any clearance for the organizer to fit.
- Not taking drawer knob and handle screw heads into consideration when determining the organizer depth. Screwheads typically require 1/4" clearance.
We recommend reducing the organizer dimensions by 1/8" to 1/4" from the actual drawer depth and width measurements, based on your confidence of your measurements. If your drawer has any exposed knob/handle screw heads, we recommend reducing the organizer depth an additional 1/8" - 1/4". Use these new, smaller values in your design tool measurement fields. It's better to have a little wiggle room in your drawer than your organizer not fitting correctly.
- Depth and Width cannot be smaller than 2"
- Depth and Width cannot be larger than D24" x W39" or D39" x W24"
- Height cannot be smaller than 1"
- Height cannot be larger than 6"
- To allow for proper gluing:
- 1"-3.875" tall walls/intersection points must be 1" or farther apart
- 4"-4.875" tall walls/intersection points must be 2" or farther apart
- 5"-6" tall walls/intersection points must be 3" or farther apart
What do the O BLUE error ovals/ellipses on the tool indicate:
- The wall placement is invalid. One of the below issues has occured:
- Two parallel walls are too close to each other.
- Two perpendicular walls are too close to each other.
- The ends of two parallel walls on the same line are are too close to each other.
What do the O RED error ovals/ellipses on the tool indicate:
- The wall placement is invalid. One of the following needs corrected:
- A wall does not intersect with at least one other wall in the opposite orientation.
- Two walls with the same orientation are too close, touching or overlapping.
- A wall has an overhang that is too short beyond an intersection.
Why won't my divider lines drop exactly where I place them?
The design tool uses a 'snap-to' action that only allows the lines to be placed on 1/8" grid increments. Distribute lines evenly also will snap the lines to the nearest 1/8" increment, rounding up or down as necessary.
QUESTIONS ABOUT PAYMENT & PRICE
How much does an organizer cost?
Our organizers are priced based on each unique, custom design. We calculate the cost required to build your organizer based on the dimensions and quantity of compartments in your design.
A typical custom organizer costs between $60 - $100. Smaller organizers cost $35-$50 and larger, more complicated organizers (i.e. 39" x 24" x6") can cost $175+
Custom liners are currently priced based on dimensions, design complexity and material selected.
Here are some pricing comparisons:
- An organizer with eight compartments will cost more than the same design with two compartments
- An organizer with 3" walls will cost more than the same design with 1" walls
- A large organizer will cost more than a small organizer
- A small organizer with eight compartments may cost similarly as a larger organizer with only two compartments
- An organizer with a liner will cost more than one without
Reducing the quantity of compartments and lowering the wall height are simple methods to control the cost of organizers.
If you are cost comparing our products, please consider that these are custom made to your specs, using custom developed software and modern manufacturing equipment.
What methods of payment are acceptable? Is it secure?
Currently, we accept all major credit cards: Visa®, MasterCard®, American Express®, Discover®, Diner's Club, JCB processed through secure, encrypted technology. We also accept valid Organize My Drawer gift cards as payment. We own an SSL SHA-2 certificate issued by GoDaddy Inc. as evidenced by the LOCK or GREEN text in the URL field of your browser.
We do not store your CC information on our servers or computers, the information is remotely handled by a third party credit card merchant account system, Authorize.net.
How will the payment show up on my Credit Card statement?
Your payment may show "Ducktronix LLC" or "Ducktronix LLC DBA OrganizeMyDrawer.com". Ducktronix LLC is our parent, holdings company.
How do I purchase a gift card? What type are they?
To purchase gift cards click $50 Gift Card or $100 Gift Card. You may choose either 1) a physical plastic gift card that will be mailed to your specified recipient or 2) an eCard electronic code that is emailed to your specified recipient.
How can I check the balance on a gift card? How do I redeem the gift card?
Click CHECK GIFT CARD BALANCE to enter your gift card code and view the remaining balance. Redeem the gift card by entering a valid code during checkout when prompted. Multiple cards may be used and any unused balance will remain on the last card entered.
When does a gift card expire?
Gift cards are valid for one year from the date of purchase. Promotional gift cards may expire sooner, and expiration dates will be provided when codes are issued. They are not refundable or returnable except where required by law. GIFT CARD POLICY
QUESTIONS ABOUT SHIPPING & HANDLING
Do you offer FREE shipping?
We do now! Yes! We now offer free FedEx Ground shipping to the lower 48 states in the US on all orders.
What is your turn-around time?
We do our very best to complete custom orders within 5-10 business days after the date of purchase (3-7 business days is common). Your build time is based on the current order backlog, priority processing orders, and the quantity/complexity of your order. Priority Processing services are available at checkout for an additional fee which will place your order ahead of other regular orders. See the below Shipping & Handling details to view a FedEx/UPS shipping time map from Denver, CO.
Shipping and Handling Information
Please refer to our SHIPPING & HANDLING POLICY for details.
I received my items but they were damaged/lost during shipping, what now?
No worries! Please submit your damage/lost claim here: DAMAGED/LOST ITEMS CLAIM
QUESTIONS ABOUT OUR PRODUCTS
Can we order organizers made out of other materials, like wood or white plastic?
Our manufacturing processes are limited to clear 1/8" acrylic. We do not offer wood or colored materials. We also do no manufacture from thicknesses other than 1/8".
I need something other than rectangles and what about cutting holes and corners out?
Our automated computer design system doesn't allow modifications to your design such as cutting holes in walls, curved patterns, removing the bottom, cutting corners off, special cut-outs, building handles, etc. If you need that type of unique design, you will need to contact your local acrylic or wood fabrication shop for assistance.
How are the organizers made?
We start with blank sheets of 1/8" crystal clear, cast acrylic that is attractive, lightweight, rigid and durable. We then use our laser machines to etch and cut each piece as you designed using our custom software. After that, we connect the finger joints of each part together like a 3D jigsaw puzzle. Finally, we glue the finger joints together using a very strong, crystal clear, adhesive (this technique is much stronger than a lap or butt joint). Once the adhesive is cured, we clean and inspect your organizer, package it and ship it to you. The entire process typically takes just under one hour! Oh, and they're proudly assembled here in the USA.
How quickly are the organizers made?
We begin building your organizer as soon as possible, typically within 2-7 business days. It takes another 2-4 business days for UPS to deliver your order depending on your location from Denver, CO.
Can I put my organizer in the dishwasher? What about liners?
Yes. We've tested our organizers in household dishwashers and they remain strong, clear and clean up nicely. We recommend using the top shelf to reduce the chance of deforming. However, if your organizer has a liner we do not recommend dishwasher as the liner materials and adhesives have not been dishwasher tested. It is likely washing organizers with liners will trap water underneath and cause mold, mildew, etc.
How do I clean my organizer tray? Liners?
Gentle soap and water normally does the trick. Use a non-abrasive cloth. Dry your organizer immediately to reduce spotting. You can use plastic polish to remove fine scratches or if you want it to really shine (we use Novus brand). Do NOT use products that contain ammonia, alcohol, acetone, abrasives, finger nail polish, window cleaners, or other solvents such as thinners, acetone, gasoline, benzene and tetrachloride; these will cloud the plastic surface and may crack and ruin the finish. To clean the liner simply remove the organizer from the drawer and shake it upside down, vacuum, or blow out any debris (i.e. air cans used to dust electronics). A soft cloth with mild detergent may be used to spot clean. Make sure to let the materials completely dry before placing back into service.
What if my organizer gets scratched?
It is normal to see surface scratches on acrylic during use. You can use a plastic polish and non-abrasive cloth to buff out the scratches (we use Novus brand).
How can I repair a crack or broken piece?
For any cracks/broken acrylic pieces, carefully apply a thin bead of clear cyanoacrylate adhesive, i.e. 'super glue' and set the piece back in place. Use a bit of tape to hold the piece in place if necessary. Be careful not to place the tape over any glue. Lastly, avoid getting any adhesive on the laser-cut/manufactured edges to prevent crazing or cracking. If the area that needs repair includes laser-cut/manufactured edges, a clear 2-part epoxy is best, i.e. 'Gorilla' Clear 5-minute epoxy, available at your local home improvement store. This type of adhesive will prevent crazing of any manufactured edges at the repair location.
Are the organizers heat resistant?
Acrylic is a rigid plastic that handles household temperatures well, but it will deform if applied to temperatures over 194°F and may melt at temperatures over 212°F. We recommend keeping your organizers away from hot areas like your stove and oven. Oh, and do not use in the microwave either.
Will my organizer break if I drop it?
Probably. Although acrylic is durable and shatterproof, if it is dropped from a counter it may crack or break apart, so handle your organizer carefully. Although not as fragile as glass, acrylic will crack or break if handled improperly.
Can I use the organizer for food?
Please don't. The adhesive used during assembly is not listed by the FDA as being food safe. Direct contact with food should be avoided.
Are the top edges smooth or rippled?
The edges of our organizers are laser cut and smooth -- the "ripples" you see in some the photos are actually an effect of lighting. Because the acrylic is crystal clear, you can see the joints through the edges of the acrylic. Once you have the organizers in a drawer you don't notice that 'ripple' effect. We use finger joinery and tab-slot construction to assemble our organizers. This technique holds the pieces together to be assembled, and when glued, creates a very strong bond; stronger than a butt joint, and typically stronger than the acrylic itself.
Are the top edges of the walls smooth or sharp?
Yes, each acrylic wall upper edge is lightly belt-sanded with a 45 deg. bevel prior to being assembled to remove any sharp edges from cutting. However, they are not rounded over.
Can you make the organizer without certain outer walls or floors? Customize outside of the design tool?
Not at this time. Our software design tool does not allow removing the floor or the four outer walls. Additionally, any deviations from the design tool capabilities require artwork setup and engineering fees. We may entertain custom requests for orders in large quantites > 25, contact us for more information.
Does acrylic contain lead?
According to Arkema Groups (manufacturer), the acrylic they manufacture does NOT contain lead. North America stopped using lead in acrylic production many years ago.
Where is your acrylic raw material manufactured?
Arkema Group has factories all over the world; the particular type and specification of cast acrylic we use is manufactured in Matamoros, Mexico. It is delivered to Denver in 51"x100" sheets where they are cut to various sizes for use in our factory. We then cut, process, and assemble the acrylic to the final product here in the USA.
What are your fabric liners made from? How are they cut?
Our fabric liners are made from synthetic materials so they can be safely laser cut while reducing any charring or burning. The are non-vinyl, non-chloride synthetic fabrics. Some are woven polyesters, nylons, and others are polyurethanes. They are adhered to a thin polystyrene sheet that acts as a stiffener so the fabric wont roll, shift, or wrinkle - they stay flat in your organizer, in your drawer, or on a shelf. We also use Zero-VOC, environmentally friendly, water-based adhesives to bond our fabric onto the stiffener backing. Our organizer liners are hand-placed into each compartment using a thin, removable, adhesive tape that will not damage the acrylic.
Where is your fabric liner material manufactured?
We currently import our synthetic fabrics from China to keep the prices down. The polystyrene backing is provided by a local plastics company.
How is the fabric liner placed in my custom organizer?
Each organizer liner is laser cut to fit perfectly inside your organizer compartments. We use industrial, removable adhesive to adhere each liner piece to the organizer floor (similar performance of 'post-it' notes). This tape holds each piece firmly in place, yet may be carefully removed if necessary without leaving sticky residue.
How do I add a liner to my custom organizer?
While you are designing your organizer, there is a selection panel on the right side of the view that allows you to select a liner style and add it to your design. The fabric texture and color is then simulated onto the bottom of your organizer in the design view for you to preview. When you add your organizer to your cart, a mating liner will also be added if you selected a liner.
Can I buy a liner for a previously purchased custom organizer?
Yes! If you have purchased an organizer in the past, we have design information that can be translated into a liner design. To buy a liner for a previously purchased organizer, simply Log In and view your My Account page. Select the ORDERED ORGANIZERS tab to display all previously purchased organizers. Click ORDER LINER on the right side of the desired organizer. Then, select the ADD TO CART link of the liner style of your choice. Finally, check out normally.
QUESTIONS ABOUT DESIGN PROTECTION & PRIORITY PROCESSING
What is Design Protection?
Please refer to our DESIGN PROTECTION POLICY for details
How do I file a Design Protection claim?
It's easy. Submit this form: DESIGN PROTECTION CLAIM to begin the process.
What is Priority Processing?
In a rush? Need your items faster than usual? Priority processing will jump your order ahead of regular orders in the production line. Typically 1-3 days faster turnaround than normal processing.
Does Priority Processing include Faster Shipping?
No, shipping times are determined by the shipping service you select at checkout and the distance your location is from our facility.
How Fast is Priority Processing?
Pretty darn quick! While we don't promise a completion date, we certainly do our very best to rush your order through production. Quite often, small priority orders that are placed in the morning are finished as early as one day!
QUESTIONS ABOUT OTHER STUFF
What is the Referral Program?
When you send your unique link to a friend via email, text, napkin, etc., they will receive a $5 cash discount off their first order, thanks to you! When each of your referrals create an account and make an initial order, you will eceive a $10 referral cash discount reward! Win-Win!
Where do my Referral Program discounts show?
Any cash discounts you have earned as a referrer, or as a referral, will be shown on your MY ACCOUNT page, near the top. Immediately above the unique referral link. If you have no balance, the field will be blank.
When do Referral discounts get apllied?
Any balance owed from the referral program will be applied on your very next order. You will see the cash discount appear after entering shipping information, i.e. Order Review page.